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Returns & Refund Policy

Last Updated: 29 July 2026

At Umndeni Health (Umndeni Skin Care), customer satisfaction is important to us. We take pride in producing high-quality skincare products and want you to shop with confidence. If you experience a problem with your order, we will do our best to resolve it promptly and fairly.

Returns

Due to the personal nature of our skincare products, we do not accept returns of products that have been opened, used, or tampered with.

For health, hygiene, and customer safety reasons, all skincare products are considered non-returnable once opened. This policy helps us ensure that every product we supply is safe, hygienic, and of the highest quality for all our customers.

If your product has not been opened or used and you wish to request a return, please contact us within 7 days of receiving your order. Any approved return must be in its original, unopened condition and accompanied by proof of purchase.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery;

  • Defective;

  • Incorrect; or

  • Missing from your order,

please notify us within 7 days of receiving your package.

To help us investigate your claim, please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs of the product and its packaging where applicable.

Once we have reviewed your claim, we may offer a replacement, exchange, or refund where appropriate.

Refunds

Refunds are only issued where required under applicable South African consumer protection laws or where a claim has been approved by Umndeni Health.

If a refund is approved:

  • It will be processed using the original payment method used for the purchase.

  • Please allow 5–10 business days for your bank or payment provider to process the refund.

  • Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We only replace products that are damaged, defective, or supplied incorrectly.

If your exchange request is approved, we will arrange for the correct replacement product to be sent to you as soon as reasonably possible.

Allergic Reactions and Skin Sensitivities

Our products are made using carefully selected ingredients; however, individual skin types and sensitivities vary.

We strongly recommend performing a patch test before using any skincare product for the first time.

If irritation or discomfort occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.

Refunds or replacements for allergic reactions will be assessed on a case-by-case basis and may require additional information.

Products That Cannot Be Returned

The following items are not eligible for return or exchange:

  • Opened or used skincare products.

  • Products with broken or removed safety seals.

  • Products damaged through misuse, negligence, or improper storage after delivery.

  • Products purchased from unauthorised resellers.

  • Gift cards or promotional items.

Return Shipping

Where a return has been approved because of a damaged, defective, or incorrectly supplied product, Umndeni Health will cover the reasonable cost of return shipping or arrange collection where possible.

If a return is approved for any other reason, the customer may be responsible for the cost of returning the item.

Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes any rights you may have under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

Contact Us

If you have any questions about this policy or need assistance with a return, please contact our customer support team using the contact information provided on our website.

Thank you for choosing Umndeni Health. We appreciate your trust and are committed to providing safe, high-quality skincare products for you and your family.